Return, Refund & Cancellation Policy
At Mudra Readymades, we want you to be happy with every purchase. We carefully check and pack all products before shipping. If you receive a damaged or defective product, we are happy to assist you.
1. Returns
We accept returns only for damaged or defective products.
Return requests must be made within 15 days of receiving your order.
The product should be unused, unworn, unwashed, and in its original condition.
Please contact us as soon as possible if you notice any damage or defect.
2. Unboxing Video is Required
For a damaged-product claim, a clear and continuous unboxing video is mandatory.
Please record a video showing the package before opening it and continue recording while opening the package and checking the product. This helps us verify any damage that may have occurred during delivery.
Without a proper unboxing video, we may not be able to process a damage-related return or refund.
3. Items We Cannot Accept for Return
We understand that preferences can be different, but we are unable to accept returns for:
Size-related issues or change of size preference
Colour preference or change of colour preference
Change of mind
Incorrect selection made while placing the order
Any other personal preference or reason not related to product damage or defect
4. Refunds
If the returned product is confirmed to be damaged or defective and the return is approved, we will process the eligible refund as per our refund procedure.
Our team will review the product and the unboxing video before approving the return or refund.
5. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Cancellation requests can generally be accepted only before the order has been shipped. Once the order has been dispatched, cancellation may not be possible.
6. We’re Here to Help
If you have any questions about a return, refund, or cancellation, please feel free to contact Mudra Readymades. Our team will be happy to assist you.
Thank you for shopping with Mudra Readymades!